Fleet Services FAQs

Is there a difference in the type of glass installed and does it mater?

Yes it there is a difference and it does matter. OEM replacement glass and after market replacement glass are the two widely used types. OEM glass meets the original specifications mentioned by car manufacturers and fits your vehicle perfectly, which may or may not be the case with after market replacement glass.

What does OEM stand for and what does it mean?

OEM stands for original equipment manufacturer, which means that these were the materials used when the car or automobile was first manufactured. In other words, an OEM replacement glass will perfectly fit the automobile as it is made to the same standards of manufacture and inspection as the original one.

All types of glass are the same right?

No, there are various types of glass, including the after market manufacturers, which are cheaper than the OEM glass but in the long run they turn out to be more expensive. The incidences of scratches, air bubbles, bumpiness and inconsistent edges are more in this type of glass and this is the reason why we do not use such glass in our replacement works.

What is your breakage rate?

The national average breakage rate is about 6% but we strive to have the lowest as we provide the best in terms of quality of service. Good quality service leads to fewer breakages and even fewer replacements while low quality service means more replacements.

Our purchasing department insists on accepting the cheapest bid, is that acceptable?

Cheapest bids often mean low quality service, which means you pay later in terms of higher breakage rates, unreliable service, increased down time of vehicle and slower pace of service response. Instead it would make sense to get quality service, which is worth every penny you pay and lasts longer.

Can you still help if my claims are to be processed through a leasing or maintenance management company?

Yes we can help you in processing your claims through such leasing or maintenance management company. Most fleet owners feel the need for such companies and if you are one such company, then do not hesitate to call us. We shall handle all the paperwork and process within hours of your call as we are authorized suppliers of several such companies like ARI, PHH, GE Fleet Services, Enterprise Fleet Services, Wheels and many others.

If you have more queries than the ones answered above, do feel free to call us. Our representatives are ever ready to respond to your queries and ensure you get the best service.