CST : 713-941-1391 Mon-Sat 8:00 AM - 6:00 PM

General Questions FAQs

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  • General Questions FAQs

General Questions FAQs

Why should I use Hurricane Auto?

We are experts in the field of Auto glass repair and replacement and have several years of experience. Moreover, we use quality parts and have expert technicians working on your job, which has a lifetime guarantee, something which no other company promises. Total value for money is our theme and therefore, we strive to do our best.

Is Crack Repaired?

At Hurricane Auto, we believe in providing excellent service that does not burden your pockets, which means that where repair is possible, we choose it as our first option instead of going directly for replacement, which is expensive.

What are the different situations where repairs are possible?

If your damage is a chip, which is the size of a quarter or a crack which is not bigger than 8 inches in length then repairs are possible. Moreover, if you are quick to report an accident to your windshield on the freeway, where you are hit by a rock, then it is easy to repair.

What are the situations where repair is not possible?

When the windshield is struck by a golf ball or anything bigger than that, then repairs are not possible and replacement is the only option. Moreover, where the crack is bigger than 8 inches or where they are not single line cracks, then replacement is the only option. However, when the crack is 8 inches long, even if it curves, it can be repaired, provided it is a single line crack.

Can you please explain the entire repair process?

once the appointment is scheduled by Hurricane Auto, a technician from our side will inspect the car for possibilities of repairing the chip and go over the options with customer and conduct the repair work. Repair work involves injecting a resin, which is scientifically created into the crack and then curing this resin with UV light. The entire process takes less than half an hour, of course the time taken largely depends on the type and size of the damage. Once it is cured, you can drive your auto without any delay.

Once process is complete, how does the windshield look?

Post repairs, nearly 50 to 95% of the crack disappears, depending of course, on the initial magnitude of damage that has occurred, based on which the final result will vary.

Can I repair the crack of a leased vehicle before I return it?

It is always better to repair any cracks or chips on the windshield of a leased vehicle before returning it. Most leasing companies and inspectors bring such vehicles to Hurricane Auto for a final inspection.

Does my insurance cover cost of repairs?

Most insurance companies cover repair costs but if you have some doubts, you can always call us and our customer care executives will be able to help you understand your policy. A simple phone call on 713-941-1391 will get you expert advice in the area of windshield repairs. Please note that we do not opt for replacement unless we rule out repairs completely. Therefore, you do not lose much by calling us and seeking our advice, which is freely available.

What is the usual timeframe for windshield installation?

Usually, windshield installation takes up to two hours, out of which, the first hour is the actual installation of the windshield and the second hour is for curing, as no vehicles are allowed on road without proper curing of the adhesive that holds the windshield.

What is OEM?

OEM or Original Equipment Manufacturer is a term used to denote parts that are certified genuine manufacturer parts. In other words, these are the same as the parts with which you got your car in the first place. It is important to realize that the brand of glass used does not really matter but what matters is that installation is done properly and the glass fits well. However, certain companies require original parts and therefore one has to cater to them

Does making an Auto Glass claim on my Comprehensive insurance increase the rates?

while this is a question that you should ask your insurance company, it has been seen in the past that insurance companies normally do not adjust insurance rates on the basis of comprehensive claims, more importantly, they cannot.

Is it possible to install a windshield in bad weather?

While only an expert technician can determine, on the basis of exact conditions, whether it is possible or not, it is safe to say that in some cases, this can be done. However, if there is heavy snow or rain or extreme winds or cold weather then it could cause some problems with installation. Seeking the advice of experts before attempting it is always advisable.

What are the criteria involved in ensuring that the repair business is trustworthy?

When choosing a repair company, the following three issues are non negotiable:

1. Presence of trained and certified technicians

2. Use of Products that have been certified to meet FMVSS standards

3. All instructions with respective to adhesives are followed and that insurance is accepted and adequate.